Privacy Policy

Effective Date: May 24, 2018

Medigraytion® LLC understands how important the privacy of personal information is to our users. We understand that your privacy matters and we respect your privacy choices. This summary of our privacy policy is intended to give you an overview of how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Contacting Us

If you have general questions about your account or how to contact Customer Service for assistance, please contact sos@medigraytion.com. For questions specifically about this Privacy Policy, or our use of your personal information, cookies or similar technologies, please contact us by email at privacy@medigraytion.com.

Collection of Information

We receive and store information about you such as:

  • Information you provide to us: As you browse the Medigraytion® website pages, we collect information you provide to us which includes:
      • if you purchase services, (for example, your credit card information) your name, email address, address or postal code, payment method and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Service, or participate in surveys or marketing promotions;
      • information when you choose to provide reviews or ratings, taste preferences, account settings, set preferences in Your Account, or otherwise provide information to us through our service or elsewhere;
      • any information you may voluntarily provide us over the phone, in email, or in participation in web conferences.

    When you send gift certificates and products, or invite others to participate in Medigraytion® services, Medigraytion® may collect the information such as name, mailing address, email address, and phone number. Medigraytion® will use such information to fulfill your requests, provide the relevant product or service or for anti-fraud purposes.

Collection and Use of Non-Personal Information: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service. We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following is an example of non-personal information that we collect and how we may use it:

    • We collect information regarding visitor activities on our website. This information is aggregated and used to help us provide more useful information to our visitors and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for purposes of this Privacy Policy.
    • We collect details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings.
    • We collect device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information.
    • We collect information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). See our Cookies section for more details.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as web beacons) for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return, to provide and analyze our services, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.

  1. What are cookies? Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.
  2. Why does Medigraytion® use cookies? We and our Service Providers may use the following types of cookies:
    • Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we or our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.
    • Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with Medigraytion®. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors’ use of the Medigraytions service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies will result in limited functionality of our service.
    • Advertising cookies: These cookies use information about your visit to this and other websites, such as the pages you visit, your use of our service or your response to ads and emails, to deliver ads that are more relevant to you. These types of ads are called “Interest-Based Advertising.” Many of the advertising cookies associated with our service belong to our Service Providers.
    • California “Do Not Track” disclosures: At this time, we do not respond to Web browser “do not track” signals.
  3. How Does Medigraytion® use Web Beacons and other Technologies? Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, monitor visitor traffic and actions on our site, and understand interactions with our marketing (including email and online ads on third party sites). Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons.We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.

 

Use of Information

The personal information we collect allows us to keep you posted on Medigraytion®’s latest product announcements and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences. Please see the “Your Choices” section of this Privacy Policy to learn how to set or change your communications preferences.

We also use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

  • determine your general geographic location, provide you with customized and personalized recommendations for products we think will be helpful, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests;
  • prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);
  • analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;
  • communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we can send you news about Medigraytion®, details about new features and content available on Medigraytion®, and special offers, promotional announcements and consumer surveys, and to assist you with operational requests such as password reset requests.
  • Medigraytion® does not sell to third parties information you have submitted to this site that identifies you personally.

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • Service Providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
  • Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
  • Protection of Medigraytion® and others: Medigraytion® and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Medigraytion®, its users or the public, as required or permitted by law.
  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.
  • Certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
  • Social plugins (including those offered by Facebook, Twitter, Pinterest, and Google) allow you to share information on those platforms.

Social plugins and social applications are operated by the social network themselves, and are subject to their terms of use and privacy policies.

Medigraytion® is operated in the United States and intended for users in the United States. By using or providing your information to Medigraytion® you consent to the collection, transfer, storage and processing of your information in the United States. Whenever in the course of sharing information we transfer personal information to countries outside of the United States and other regions with comprehensive data protection laws, we will insure the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.

Retention of Information

  • In general, we keep your personal information throughout your relationship with us.
  • Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request, or, if you terminate your account and your personal information is purged pursuant to our standard purge process.
  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our services.

Information Security

  • We follow industry standards on information security management to safeguard sensitive information, such as financial information and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Additional Notice to Residents of the European Economic Area (EEA)

Your Data Protection Rights

  • You may request access to or ask us to correct, update, or delete your personal information. You can update account information by logging into your online account and updating your contact and profile information. However, if you don’t have an account with us or want to contact us directly about accessing, correcting, updating, or deleting your personal information or changing your marketing preferences, you can do so at any time by contacting us using the contact details provided below in Contact Us. We will consider your request in accordance with applicable laws.
  • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided in Contact Us.
  • Similarly, if we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority (contact details for data protection authorities in the EEA, are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.

Legal Basis for Processing Personal Information

  • If you are a resident of the EEA, our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect it.
  • However, we will normally collect personal information from you where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. Typically, our legitimate interests include: improving, maintaining, providing, and enhancing our technology, products, content, and services; ensuring the security of the services; and conducting marketing activities.
  • If you have signed up for the services on your own behalf, we may need your personal information to perform a contract with you. In some limited cases, we may also have a legal obligation to collect personal information from you.
  • Where required by law, we will collect your personal information only where we have your consent to do so.
  • If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.

International Data Transfers

  • The services are operated in the United States. If you are located anywhere outside of the United States (including in the EEA), please be aware that information we collect, including personal information, will be transferred to, processed and stored in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to the laws of the United States.
  • However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

Access to Your Account and Profiles

In order to provide you with ease of access to your account and to help administer the Medigraytion® service, we use technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the Medigraytion® service. You can choose not to take advantage of this feature on your computer by unchecking the box “Remember me on this device” when you log in to the website.

To remove access to your Medigraytion® account from your devices: (a) visit “Your Account”, choose “Sign out of all devices,” and follow the instructions to deactivate your devices (note, deactivation may not occur immediately) or (b) delete your Medigraytion® settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or Medigraytion® ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your watch history, ratings, reviews and account information (including your email address or other information in Your Account). This remains true even if you use our profiles feature.

Your Choices

If you no longer want to receive certain communications from us via email or text message, simply access the email and text messages settings page in the “Your Account” section of our website and uncheck those items to unsubscribe. Alternatively, click the “unsubscribe” link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions.

You can opt in to receive mobile push notifications from Medigraytion®. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off.

To exercise choices regarding cookies set through our website, as well as other types of online tracking and Internet advertising, see the Cookies and Internet Advertising section (below).

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

You can most easily do this by visiting the “Your Account” portion of our website, where you have the ability to access and update a broad range of information about your account, including your contact information, your Medigraytion® payment information, and various related information about your account (such as the content you have viewed and rated, and your reviews). You must be signed in to access “Your Account.” You may also request that we delete personal information that we hold about you.

To make requests, or if you have any other question regarding our privacy practices, please contact us at privacy@medigraytion.com. Please also see the Your Choices section of this Privacy Policy for additional choices regarding your information.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Policy.

Contact Us
If you have any questions, comments or concerns, please contact us using the details below:
For United States and other Non-EEA residents:
Medigraytion®, LLC
Attn: Customer Service
118 Main Street Suite 7, Watertown, MA 02472
Phone: 617-855-5798
Email: sos@medigraytion.com

For EEA residents:
Medigraytion®, LLC
Attn: Customer Service
118 Main Street Suite 7, Watertown, MA 02472
Phone: 617-855-5798
Email: sos@medigraytion.com

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

Other Websites, Platforms and Applications

The Medigraytion® service may be provided through and/or utilize features (such as voice controls) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Medigraytion® service through platforms such as mobile devices and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications (such as widgets) that interact with the Medigraytion® service.

Children

You must be 18 years of age or older to subscribe to the Medigraytion® service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.

Changes to This Privacy Policy

We will update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Medigraytion® service after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Policy, you may cancel your use of the Medigraytion® service. To see when this Privacy Policy was last updated, please see the “Last Updated” section below.